Customers For Life
- Equipment & Technology
- July 23, 2025
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Manage your certification & training.
Manage your certification & training.
1. What’s something people would never guess about you? If I had to pick one thing that would surprise people about me, it would be that I have one heck
READ MORESometimes, when you are least expecting it, the sun shines down on us in a most unexpected way. In recent months, there has been a revived pressure on our industry
READ MOREDear Readers, As I write this letter, I’m filled with optimism for our industry’s future. It’s a privilege to be part of this evolving journey as we continue to learn,
READ MOREAfter taking a break from salon tanning during the summer, one of your loyal customers enters your salon on a cool, early fall day – she’s ready and primed to
READ MOREWhile a fix-it-the-first-time approach may be the gold standard of customer service, addressing potential issues before they materialize is the true mark of an exemplary user experience. Consider the pace
READ MOREFor most of us, getting feedback from someone – especially negative feedback – is difficult. Oftentimes, we immediately get defensive and, with our blood beginning to boil, it can be
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