This Little Bed’s Juust Right – Flight 2
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Thank you for taking the This Little Bed’s Just Right Final Exam.
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- Question 1 of 8
1. Question
What are the two components that make up staff image?
CorrectThat’s right! Appearance and Attitude are the two components that make up staff image.
IncorrectThat’s not quite right. Appearance and Attitude are the two components that make up staff image.
- Question 2 of 8
2. Question
When you assess the salon image, where should you look?
CorrectThat’s it! Look inside and outside the salon to assess the salon image.
IncorrectThat’s not quite it. You need to look inside and outside the salon to assess the salon image.
- Question 3 of 8
3. Question
What are the 4Es – four experience realms?
CorrectYes! The 4Es are Educational, Entertainment, Esthetic, and Escapist.
IncorrectNot quite. The 4Es are Educational, Entertainment, Esthetic, and Escapist.
- Question 4 of 8
4. Question
True or False: The most engaging experiences richly draw from all four experience realms to hit the guest experience “sweet spot” in the middle.
CorrectYou got it! The most engaging experiences hit the guest experience “sweet spot” in the middle of all four experience realms.
IncorrectActually, this is true. The most engaging experiences hit the guest experience “sweet spot” in the middle of all four experience realms.
- Question 5 of 8
5. Question
Define an “experience.”
CorrectYes! A memorable event that engages the individual in an inherently personal way is an experience.
IncorrectNo, that’s not it. A memorable event that engages the individual in an inherently personal way is an experience.
- Question 6 of 8
6. Question
Drag and drop the appropriate description on the bottom to link it to each form of staff attitude at the top.
Sort elements
- This means providing dependable, accurate and consistent service.
- Implies immediate acknowledgement of the guest's needs.
- The manner in which you convey yourself as knowledgeable and trustworthy.
- Reliability
- Responsiveness
- Professionalism
CorrectThat’s right. You correctly matched each form of staff attitude with the appropriate description.
IncorrectNot quite. Reliability means providing dependable, accurate and consistent service; responsiveness implies immediate acknowledgement of the guest’s needs; and professionalism is the manner in which you convey yourself as knowledgeable and trustworthy.
- Question 7 of 8
7. Question
During hours of operation, how often should you tour your own salon?
CorrectThat’s right! Take a tour at least once a day. Your salon environment should always be clean and inviting to guests. Make note of things that need attention.
IncorrectThat’s not quite right. Tour your salon at least once a day. Your salon environment should always be clean and inviting to guests. Make note of things that need attention.
- Question 8 of 8
8. Question
To communicate a professional image, which of the following would meet basic appearance guidelines? (Select all that apply.)
CorrectThat’s it! Creating a salon policy or dress code is one way to help staff make responsible choices about how they will communicate a professional image while at work.
IncorrectThat’s not quite it. Creating a salon policy or dress code is one way to help staff make responsible choices about how they will communicate a professional image while at work.
