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Thank you for taking the This Little Bed’s Just Right Final Exam.
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Question 1 of 8
1. Question
What are the two components that make up staff image?
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Question 2 of 8
2. Question
When you assess the salon image, where should you look?
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Question 3 of 8
3. Question
What are the 4Es – four experience realms?
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Question 4 of 8
4. Question
True or False: The most engaging experiences richly draw from all four experience realms to hit the guest experience “sweet spot” in the middle.
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Question 5 of 8
5. Question
Define an “experience.”
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Question 6 of 8
6. Question
Drag and drop the appropriate description on the bottom to link it to each form of staff attitude at the top.
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- This means providing dependable, accurate and consistent service.
- Implies immediate acknowledgement of the guest's needs.
- The manner in which you convey yourself as knowledgeable and trustworthy.
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Reliability
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Responsiveness
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Professionalism
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Question 7 of 8
7. Question
During hours of operation, how often should you tour your own salon?
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Question 8 of 8
8. Question
To communicate a professional image, which of the following would meet basic appearance guidelines? (Select all that apply.)
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