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Question 1 of 8
1. Question
With one simple question, you can qualify the guest and then proceed with the proper response. What is that question?
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Question 2 of 8
2. Question
What is an acceptable method for putting a telephone guest on hold?
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Question 3 of 8
3. Question
Which of the following phrases could drive a guest away? (Select all that apply.)
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Question 4 of 8
4. Question
Which of the following statements accurately describes a Guest Type 3?
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Question 5 of 8
5. Question
Which is better?
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Question 6 of 8
6. Question
What is your main goal when talking to a prospective guest on the phone?
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Question 7 of 8
7. Question
Drag and drop the appropriate “Telephone Do” at the top to link it to its corresponding “Telephone Don’t” at the bottom.
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- May I ask who's calling?
- The manager is not in the salon at the moment, may I take a message?
- She's not available right now, may I take a message?
- He's not available right now, may I take a message?
- He's out of the salon for the next week, may I take a message?
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Who's calling?
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The manager hasn't come in yet.
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She's on her break.
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He left early today.
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He's on vacation for the next week.
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Question 8 of 8
8. Question
True or False: When a telephone call with a guest comes to an end, hang up last.
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