Be a Tour Guide – Flight 1
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Thank you for taking the Be a Tour Guide Final Exam.
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- Question 1 of 8
1. Question
In the Seven Steps in the Sales Process, what is Step 4?
CorrectThat’s right! Tour/advise is Step 4 in the Seven Steps in the Sales Process.
IncorrectNot quite. Step 4 in the Seven Steps in the Sales Process is Tour/advise.
- Question 2 of 8
2. Question
True or False: It is essential to give the same tour each and every time.
CorrectThat’s right! You want to customize the stops on each tour for each guest. If the guest wants a sunless tan, don’t start the tour at a level one sunbed. If the guest wants to use a best sunbed to obtain the fastest results with the most options (fans, face tanner, contoured acrylic), don’t start the tour at your sunless station. However, when it comes to the selling experience, take the guest from premium levels (most expensive) to intro level (least expensive).
IncorrectActually, this is false. You want to customize the stops on each tour for each guest.
- Question 3 of 8
3. Question
Which of the following questions would NOT be a good qualifying question to ask during the tour?
CorrectThat’s right! All but the question about the guest’s nails relate to the guest’s motivations, preferences, or skin type – which make them good qualifying questions.
IncorrectThat’s not quite right. All but the question about the guest’s nails relate to the guest’s motivations, preferences, or skin type – which make them good qualifying questions.
- Question 4 of 8
4. Question
When staging a memorable tour experience, you translate points of interest into points of:
CorrectYou got it! Translate points of interest into points of significance on your tour to make it a memorable experience.
IncorrectThat’s not quite it. In order to make your tour experience memorable, you want to translate points of interest into points of significance.
- Question 5 of 8
5. Question
True or False: A Signature Moment is a planned and powerful moment that creates a memorable impression of you and your salon.
CorrectYes! Plan your Signature Moment to create a lasting impression!
IncorrectActually, this is true. Plan your Signature Moment to create a lasting impression!
- Question 6 of 8
6. Question
When is the best time to explain the details of a tanning session to the guest?
CorrectThat’s right! Details are quickly forgotten and should be explained to the guest just prior to starting their session.
IncorrectNot quite. Details are quickly forgotten and should be explained to the guest just prior to starting their session.
- Question 7 of 8
7. Question
True or false: Never ask a guest how long they want to tan.
CorrectGood job! When it is appropriate to increase their exposure time, ask the guest how their tan is progressing and if they have noticed any redness. If they indicate that they want a longer session, advise them that you will determine if they are ready to increase their exposure time, according to the salon policy.
IncorrectActually, this is true. When it is appropriate to increase their exposure time, ask the guest how their tan is progressing and if they have noticed any redness. If they indicate that they want a longer session, advise them that you will determine if they are ready to increase their exposure time, according to the salon policy.
- Question 8 of 8
8. Question
When giving a tour, it is recommended to point out the premium features of the tanning systems at your salon. Which of the following are examples of premium features? (Select all that apply.)
CorrectThat’s right! A list of premium features of the tanning systems at your salon might include shorter session times, built-in fans for cooler tanning, industry-leading technology, and stereo sound for their enjoyment.
IncorrectThat’s not quite right. A list of premium features of the tanning systems at your salon might include shorter session times, built-in fans for cooler tanning, industry-leading technology, and stereo sound for their enjoyment.
