Be a Detective – Flight 2
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Thank you for taking the Be a Detective Final Exam.
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- Question 1 of 8
1. Question
Which of these are the first three steps in the sales process?
CorrectYou got it! These three steps make the guest feel welcomed, build trust, and help identify what the guest’s needs really are.
IncorrectThat’s not quite it. Greeting the guest, establishing rapport, and exploring their needs are the first three things you need to do in the sales process.
- Question 2 of 8
2. Question
What is the most important question you can ask a guest to identify the Guest Type?
CorrectThat’s it! Asking the guest if they’ve used a tanning salon is the first step in determining the Guest Type.
IncorrectNot quite. In order to identify a Guest Type, you need to ask if they’ve tanned in a salon before.
- Question 3 of 8
3. Question
Drag and drop each description to match it with the correct Guest Type.
Sort elements
- has used your salon before.
- has used indoor tanning before, but not your salon.
- has never used any indoor tanning facility.
- Guest Type 1
- Guest Type 2
- Guest Type 3
CorrectThat’s right! These are the correct definitions of the Guest Types.
IncorrectThat’s not quite right. You didn’t correctly match all the Guest Types with their definitions.
- Question 4 of 8
4. Question
Which list contains the Five Essential Elements of Selling?
CorrectThat’s it! These five essential elements communicate confidence and help you build rapport with every guest.
IncorrectNo, not quite. Dress, basic selling skills, preparation, product knowledge, and image are the Five Essential Elements that communicate confidence and help you build rapport.
- Question 5 of 8
5. Question
True or False: It’s important to uncover the personal motivations of every guest so that you can give them what they want, exactly.
CorrectYes! Sometimes offering the right service means you have to be a detective!
IncorrectActually, it’s true. Being a detective is part of offering personalized service.
- Question 6 of 8
6. Question
Which of the following questions is an example of a qualifying question? (Select all that apply.)
CorrectThat’s it! All are examples of qualifying questions. A good part of a sales process is being able to qualify the guest, walk them through the salon’s services, explain the benefits and help them decide which will be best for them.
IncorrectNot quite. All are examples of qualifying questions. A good part of a sales process is being able to qualify the guest, walk them through the salon’s services, explain the benefits and help them decide which will be best for them.
- Question 7 of 8
7. Question
How do you build rapport with a guest?
CorrectThat’s it! Building rapport leads to trust and bonding. Preoccupation (such as talking with other staff or on the phone), loud music and indifference are business killers!
IncorrectNo, not quite. Building rapport leads to trust and bonding. Preoccupation (such as talking with other staff or on the phone), loud music and indifference are business killers!
- Question 8 of 8
8. Question
True or False: It is essential that you become an expert in what your salon offers, as well as what the competition offers.
CorrectYes! It is essential that you become an expert in the equipment, lotions, clothing, eyewear, sunless products, and other items you sell, as well as what the competition offers. First-time tanners expect you to be able to answer all their questions, and they must be able to rely on your answers.
IncorrectActually, it is true. It is essential that you become an expert in the equipment, lotions, clothing, eyewear, sunless products, and other items you sell, as well as what the competition offers. First-time tanners expect you to be able to answer all their questions, and they must be able to rely on your answers.
