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Thank you for taking the Be a Detective Final Exam.
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Question 1 of 8
1. Question
Which of these are the first three steps in the sales process?
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Question 2 of 8
2. Question
What is the most important question you can ask a guest to identify the Guest Type?
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Question 3 of 8
3. Question
Drag and drop each description to match it with the correct Guest Type.
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- has used your salon before.
- has used indoor tanning before, but not your salon.
- has never used any indoor tanning facility.
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Guest Type 1
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Guest Type 2
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Guest Type 3
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Question 4 of 8
4. Question
Which list contains the Five Essential Elements of Selling?
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Question 5 of 8
5. Question
True or False: It’s important to uncover the personal motivations of every guest so that you can give them what they want, exactly.
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Question 6 of 8
6. Question
Which of the following questions is an example of a qualifying question? (Select all that apply.)
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Question 7 of 8
7. Question
How do you build rapport with a guest?
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Question 8 of 8
8. Question
True or False: It is essential that you become an expert in what your salon offers, as well as what the competition offers.
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