Employee termination is never easy, but having clear expectations and consistent communication can make difficult decisions more manageable. In this episode of Heartland Presents, Kristin Jackson and Joe Schuster discuss the importance of setting workplace standards, communicating through verbal instructions, written documentation and demonstrations, and knowing when to offer employees a second chance or enforce non-negotiable rules. They also explore the challenges of addressing underperformance among long-term employees and why protecting the business’s integrity and reputation must remain a priority.

Listen to the full episode of Heartland Presents on Spotify.