Enrollment & Certification
Will I have to purchase textbooks or other supplemental materials?
No additional books or materials are required. Any essential readings are provided to you as downloadable PDF files with your course registration.
What Languages are the courses offered in?
Currently the courses are only offered in English.
Can I get a copy of the training on CD?
No, the training is not available in CD format.
Will it be possible for a group to go through the course together?
Currently the Sun if Life online program is designed to be accessible exclusively to individuals. Please contact us regarding on-site training for more information about groups.
How many times can I view course content?
Course content can be viewed as many times as you would like.
What happens if I log out or stop taking the course?
You can log out of the course at any time. However each time you logout and log back in you will need to navigate through the course to get to where you left off.
How long does it take to get certified?
On average it takes a few hours to read and complete the exam for the Sun is Life® Salon Operator Certification. However, length of time depends on the student. You go straight through or work on it little by little. The program is designed to be flexible to suit the learning styles of each individual student.
Can I start my Final Exam, take a break, and finish it later?
No, this is not recommended. You will want to try and take the Final Exam in one sitting.
How many chances do I have to pass the exams/quizzes?
For the Salon Operator Certification, each user will have Three (3) attempts to pass the Final Exam. Most states require a 80% to pass the Final Exam, while some will require higher.
For the Advanced Training quizzes, each quiz has up to 100 attempts to pass. You must complete each quiz with a 100% in order to pass.
What happens if I log out or stop taking the Final Exam?
Always attempt to complete the Final Exam from start to finish in one sitting. If you get interrupted, do not close out of an Final Exam, you may experience technical difficulties and will not be able to continue that attempt at the Final Exam if you do.
How long do I have to complete my Final Exam?
The Final Exam does not have a time limit, but it must be completed in one session.
What if I fail the Final Exam?
There are no repercussions for failing the first attempt. However, after a second failed attempt, we suggest that employees work with their supervisor to prepare a strategy for passing the third time. This could include revisiting course materials or retaking the course.
Once I’m done with the course, will I be able to go back and review the material?
Once you complete a lesson, or the entire course, you can go back and review the materials as much as you’d like during the 90-day time frame for course completion. All of your downloaded materials will also be available for your review long after completion of the course.
What certification should I get if I work in a different state from the one I live in?
You need to be certified in the state you are WORKING in, not the state you LIVE in.
If I move states what happens with my certification?
It will be up to the state you move to whether or not they will still acknowledge/accept your current certification.
Do certifications expire?
Expiration of certification is evaluated by state. You will need to check with your state’s authorities to find out if and when your certification expires.
How old do I have to be to get certified?
You can become certified at any age, as long as you pass the Sun is Life examination after completing the course work. However, employability will depend on your specific state’s rules and regulations. Check with your local state authorities to find out the age restrictions for tanning salon operators.
Policies
Purchasing
Can I buy one course and allow multiple users to access it?
No, Sun is Life is limited to the person who was registered.
Do you offer Group discounts?
We do offer group discounts for multiple users. Contact us for additional information.
I purchased a course online, how do I obtain a receipt for this?
To obtain a receipt for an online purchase, please submit a request on the contact page. A customer service representative will contact you and provide you with a receipt for your purchase as soon as possible during normal business hours.
How do I pay for my employees to take the courses, yet still allow them to enter their own personal/contact info?
Accounts should be set up for each employee with their information. If the employer is paying for the course, the employer can input their payment method in the billing section during checkout.
Troubleshooting
What browsers can I use when completing an online course?
The course works best with the latest versions of browser programs such as Chrome and Firefox. If you are using outdated versions of these browsers, you may need to upgrade your browser for the course to operate properly.