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Be a Detective


Put your best foot forward each time a guest enters the salon. Take the guesswork out of qualifying each guest to give them what they really want.

Learn about your role and goal in the first crucial minutes when guests enter the salon. These early interactions are a huge factor in a guest’s decision to choose your salon, a competitor’s salon, or no salon at all. And it’s up to you to uncover what your guest wants.

If you warmly greet and quickly qualify guests by identifying their motivations, you’ll be able to deliver a personalized consultation, offer a better guest experience, and close more sales.

After completing this Sun is Life module, you will be able to:

  • • Recognize the Three Guest Types.
  • • Recognize steps 1, 2 & 3 of the Seven Steps in the Sales Process: Greet Guests, Establish Rapport, Explore and Quantify.
  • • Uncover each guest’s personal motivations.
  • • List the Five Elements of Personal Selling.
  • • Apply the Guest Experience Principle: Give a Guest What They Want, Exactly